1. Help Center
  2. General Questions

General Questions

Understand: Advocate Fundraising

Fundraise for an organization even if you're not directly affiliated with them.

How Do I Delete My RallyUp Account?

Learn how to permanently delete your RallyUp account in just a few steps. Includes important information about what happens to...

What Are Donor Comments and How Do They Boost Engagement?

Donor comments let supporters share messages with their contributions, creating social proof that encourages more giving. Learn how to enable,...

How Do I Change Who Receives Contact Organizer Emails?

Learn how to add or remove email addresses from your Contact Organizer recipient list. Control who receives and responds to...

How-to: Update or Cancel Your Recurring Donation

Modify or delete your recurring donation from your RallyUp account.

How-to: Cancel a Campaign

Contact RallyUp's customer support team if you need to unpublish your Campaign.

Understand: Why You Haven’t Heard from Stripe about Your Nonprofit Discount

Find out why there may be a delay in receiving your nonprofit discount from Stripe.

How-to: Add Sponsors to Your Campaign Page

Highlight businesses or prominent people associated with your fundraiser to show your appreciation for their support.

How-to: Enable Compact Descriptions on Your Fundraiser

Use compact descriptions to shorten the length of your Campaign Page.

How-to: Customize Campaign and Component Terminology

Customize your Campaign with unique terminology.

How-to: Allow Supporters to Donate Without Making a Purchase

Let donors support your cause by giving a flat donation instead of making a purchase.

How-to: Create Custom Questions to Collect Donor Information

Collect more information from your donors by creating custom questions.

Understand: Why the Amount Raised on Your Campaign Page is Different from the Amount Received

Learn how the final amount raised is calculated when your Campaign ends.

Insights: What to Do If You Can’t Log In

Troubleshoot common login issues.

Understand: Organization-Level Reports

Track fundraising data across all Campaigns and customize each report to meet your needs.

How-to: Copy a Campaign

Save time when creating a new Campaign by copying a previous one.

How-to: Allow Supporters to Fundraise for Your Organization

Permit a supporter to run a fundraiser for your organization while still ensuring you have complete oversight.

How-to: View and Resend Emails (Donor Profiles)

View any emails you send and resend them to donors whenever you need.

Insights: Common Excel and Google Sheets Formatting Tips for RallyUp Reports

Use Excel and Google Sheets shortcuts to quickly gather valuable information from your RallyUp reports.

Understand: Failed Transactions

Learn why transactions fail and how to view the reason for the failure.

Understand: Receipts vs. Transaction Confirmations

Learn how receipts differ from transaction confirmations based on the information they contain.

How-to: Change the Link to Your Campaign Page

Customize the link to your Campaign Page to make it easier for donors to remember.

How-to: Manually Charge a Donor’s Credit Card

Manually add call-in or one-time donations to your Campaign.

How-to: Customize Your Campaign Page Layout

Rearrange the sections on your Campaign Page to suit your fundraising needs.

How-to: Reorder Your Campaign Items

Update the order in which your prizes, registrations, or other items are listed on your Campaign Page.

How-to: Show Someone Your Campaign Before It Starts

Share a link to your fundraiser to get feedback before going live.

How-to: Change the Terminology on the Donate Button

Update the Donate button on your Campaign Page with a custom term or phrase.

How-to: Allow Supporters to Donate Anonymously 

Learn how RallyUp protects donors' privacy by providing multiple anonymity options.

How-to: Archive a Completed or Cancelled Campaign

Hide your completed or canceled Campaigns from your account and the public by archiving them.

How-to: Add or Hide the Campaign Countdown Timer

Display or remove the countdown timer from your Campaign Page.

How-to: Add Sales Tax to Campaign Purchases

Automatically add sales tax to item purchases to comply with local laws and regulations.

How-to: Customize the Thank-You Note to Donors

Add your own thank-you message to the confirmation receipt sent to donors.

How-to: Change Your Campaign End Date

Update your Campaign end date even if your fundraiser is already live.

How-to: See How Many People Have Visited Your Campaign Page

Track how many times your Campaign Page has been viewed.

Understand: Using RallyUp on Mobile

Learn how supporters can easily navigate any RallyUp Campaign on their mobile device.

Understand: What Exported Reports Look Like

Preview what your reports will look like when you export them.

How-to: Add Website Links to Your Campaign Page

Include links to your organization website or sponsor websites in your Campaign description.

How-to: Customize the Component Buttons on Your Campaign Page

Add custom text and images to your Fundraising Activity buttons.

How-to: Customize the Navigation Tabs on Your Campaign Page

Change the wording that displays on your Campaign Page navigation tabs.

Insights: Fix a Facebook Post with the Wrong Campaign Image or Title

Correct your Facebook post if it displays the wrong image or title.

How-to: Be Notified of New Transactions

Set up and disable email notifications for new payments made to your Campaign.

How-to: View and Resend Receipts

View the receipts for any donations and resend them to donors who request them.

How-to: Delete a Campaign

Delete any of your unpublished draft Campaigns.

How-to: Make Changes to Your Donation

Edit a donation, view or print your receipt, find entry numbers, and update your personal information after a transaction is made.

Can I Use RallyUp Without Collecting Donations?

Learn why collecting donations is required to use RallyUp.

How-to: Edit the Text Shown on Donors’ Bank Statements

Customize the description shown on your supporters' bank statements.

How-to: Reset Your Password

Reset your password if you forget or misplace it.

How-to: Edit Donor Comments

Manage your Donor Feed by editing or removing the comments left by donors.

How-to: Reuse a Personalized Link from a Previous Campaign

Use the same custom link from a previous campaign for future fundraisers.

Understand: Why You’re Getting a Security Error on Your Campaign

Troubleshoot security, privacy, or SSL certificate errors.

How-to: Enter or Change Your Fundraiser Start Dates

Set or change the start dates for your Campaign and Activities to suit your needs.

How-to: Update Donor Information for Completed Transactions

Edit donor information for a contribution after the transaction has already been made.

How-to: Disable Donor Comments

Remove the ability for donors to leave a comment on your Campaign Page.

How-to: Add a Notice for Donors During Checkout

Highlight any special rules or conditions so donors can easily review important information.

How-to: Email Donors and Post Updates

Engage with your donors by sending emails and posting updates.

How-to: Create a Widget for Your Campaign or Donation Page

Add a widget for your Campaign or Donation Page on your organization website.

How-to: Add Promo Codes to Offer Discounts

Offer discounts to generate more donations.

Insights: What to Do If a Donor Doesn’t Receive a Receipt

Troubleshoot common issues that may prevent donors from receiving their email receipt.

Understand: What to Do If a Donor’s Credit Card Fails

Learn why a donor's payment may fail and how to reprocess the payment.

How-to: See How Much Each Peer-to-Peer or A-Thon Participant Has Raised

Use RallyUp reports to track your Participants' fundraising progress.

How-to: Add FAQs to Your Campaign Page

Add an FAQ section to your Campaign Page to address common questions from donors.

How-to: Add Videos to Your Campaign Page

Add video content to your Campaign Page to tell a compelling story that engages donors.

Understand: RallyUp Reports

Keep track of fundraising data with RallyUp reports.

How-to: View a List of Raffle, Sweepstakes or Auction Winners

View and export a list of winners for your Raffle, Sweepstakes, or Auction.

Understand: Why a Donation May Not Appear on Your Campaign

Learn why a donation may not display immediately and how you can verify that the donation was successful.

Understand: Fund Codes

Add fund codes to Campaign transactions for accounting purposes.

How-to: Change the Name or Email Associated with Your RallyUp Account

Update your account information whenever you need.

How-to: Hide the Amount Raised from Your Fundraiser

Hide the amount your fundraiser has raised so far from public view.

How-to: Hide the List of Donors and Donations from Your Campaign Page

Protect donors' privacy by removing the Donor Feed from your Campaign Page.

How-to: Find and Share Your Campaign Link

Make it easy for donors to access your fundraiser by sharing your Campaign link.

How-to: Hide the Organization Description from Your Campaign Page

Remove your organization's logo and information from your fundraiser.

How-to: Add a Custom Section to Your Campaign Page

Customize your Campaign by adding additional sections.

How-to: Customize the Tax Receipt

Edit the tax exemption notice that appears on your donors' receipts.

How-to: Hide the Progress Bar from Your Campaign Page

Remove the progress bar from your Campaign Page so viewers won't see how close you are to your fundraising goal.

How-to: Email All Donors

Easily send a mass email to all of your donors whenever you need.

Insights: Troubleshooting Import Errors

Learn tips for correcting errors when uploading information to your Campaign.

How-to: Cancel and Refund Credit Card Charges

Cancel and refund any credit card transaction, including donations, payments, and purchases.