How-to: Customize the Thank-You Note to Donors

Add your own thank-you message to the confirmation receipt sent to donors.

Each donor will receive a confirmation email after making a successful donation, which includes a thank-you message from you. RallyUp automatically provides a default message, but customizing this note is a great way to let your donors know they’re appreciated, how their donation will be used, and any other important information you want to share.

Customize the Thank-You Message

1. Go to Campaigns in the left menu.
2. If you have chosen a list view, click on the Campaign title. If you have chosen a grid view, click on the Campaign image.
3. Select Campaign Setup*.
4. Go to Checkout in the timeline at the top.
5. Scroll down to Optional settings and select Show optional settings.
6. Scroll down to Customize the “thank you” wording that displays in donor receipts and confirmation emails and enter your message:

You can use the merge fields {FirstName}, {LastName}, and {Organization Name} to personalize each email.

7. Select Save.

*Terminology may differ according to Campaign settings.