Learn how the final amount raised is calculated when your Campaign ends.
When you fundraise with RallyUp, you can display the amount raised on your Campaign Page:
The amount raised displayed on your Campaign Page reflects the total amount of donations you’ve received before any fees are calculated and subtracted. You can find more detailed reports on the amount raised in your RallyUp and Stripe accounts. Learn more about RallyUp reports in the following Knowledge Base article:
What should I check if my fundraising totals don’t match?
If you note that the final amount raised on your Campaign Page, in RallyUp reports, or in Stripe reports don’t match, double-check the following:
- All voided or cancelled donations have been accounted for.
How-to: Cancel and Refund Credit Card Charges
- All offline donations have been properly entered.
- The correct credit card rate has been entered in your Payment Processing settings.
How-to: Update Your Credit Card Processing Rate
- International credit card rates have been accounted for.
Understand: Support for International Currencies
- The Platform Fee has been accounted for (if you’re using Flex Pricing).
Understand: The RallyUp Campaign Pricing Options
- The Pledge or GivingStream management fee has been accounted for (if you’re using a Donor Advised Fund).
- Participant registration fees have been accounted for.
- Your A-thon has been finalized.
How-to: Log A-Thon Activity and Calculate Progress
- All event balances from a Fund-a-Need or Paddle Raise have been paid and recorded. Only paid event balances count toward your amount raised — unpaid pledges are not included in your Campaign Page total until payment is collected and confirmed.
Understand: Event Balances and Guest Numbers
How do I reconcile my Fund-a-Need or Paddle Raise totals using the Manage Event Balances page?
If your Campaign included a Fund-a-Need or Paddle Raise, the Manage Event Balances page shows you exactly which pledges have been paid and which are still outstanding — so you can see precisely what is and is not included in your amount raised.
- Go to Account Navigation in the left menu and select Campaigns.
- If you have chosen a list view, click on the Campaign title. If you have chosen a grid view, click on the Campaign image.
- Select Campaign Setup.
- Navigate to Manage Event Balances.
- Filter the list by selecting Paid from the status filter to view only confirmed payments.
- Click Export to CSV to download the paid balance list for reconciliation.
The sum of your paid event balances should match the Fund-a-Need or Paddle Raise portion of your amount raised. If they don’t match, check for balances still marked as unpaid — those will not be reflected in your Campaign Page total until they are collected and recorded.
What articles should I read if I want to know more about processing fees?
Understand: Debit and Credit Card Processing Fees
How-to: Pass Campaign and Donation Page Fees on to Donors
Frequently Asked Questions
Does the amount shown on my Campaign Page include fees?
No, the amount displayed on your Campaign Page shows the total donations received before any processing fees, Platform Fees, or other deductions are subtracted. Your final payout will be less after these fees are calculated.
What fees are deducted from the amount raised?
Common deductions include credit card processing fees, Platform Fees (if using Flex pricing), international transaction fees, and Donor Advised Fund management fees. The specific fees depend on your pricing plan and payment methods used.
How do I find my actual payout amount after fees?
Check your RallyUp reports and Stripe account for detailed breakdowns of fees and net amounts. These reports show the exact amount you’ll receive after all fees and deductions are applied to your total raised.
Why is my Stripe balance different from my Campaign Page total?
Your Campaign Page displays gross donations before fees, while Stripe shows net amounts after processing fees are deducted. Voided donations, refunds, and offline donations may also create differences between these totals.
Do offline donations affect the amount shown on my Campaign Page?
Yes, offline donations you manually add to RallyUp will appear in your Campaign Page total and reports. Make sure all offline donations are properly entered to ensure accurate fundraising totals across all platforms.
Why doesn’t my Fund-a-Need or Paddle Raise total match the amount raised on my Campaign Page?
Only paid event balances count toward your Campaign Page total. If your in-person event included pledges that have not yet been collected or marked as paid in RallyUp, those amounts will not appear in your amount raised. Open the Manage Event Balances page and filter by Paid to see exactly which payments are included in your total.
How do I check which Event Balances from my in-person event have been paid?
Go to Manage Event Balances in your Campaign Management Menu and filter by Paid to view all confirmed payments. You can also click Export to CSV to download the full list and cross-check it against your own event records. Any balance not marked as paid will not be counted in your amount raised.