Learn how the final amount raised is calculated when your Campaign ends.
When you fundraise with RallyUp, you can display the amount raised on your Campaign Page:
The amount raised displayed on your Campaign Page reflects the total amount of donations you’ve received before any fees are calculated and subtracted. You can find more detailed reports on the amount raised in your RallyUp and Stripe accounts. Learn more about RallyUp reports in the following Knowledge Base article:
What should I check if my fundraising totals don’t match?
If you note that the final amount raised on your Campaign Page, in RallyUp reports, or in Stripe reports don’t match, double-check the following:
- All voided or cancelled donations have been accounted for.
How-to: Cancel and Refund Credit Card Charges
- All offline donations have been properly entered.
- The correct credit card rate has been entered in your Payment Processing settings.
How-to: Update Your Credit Card Processing Rate
- International credit card rates have been accounted for.
Understand: Support for International Currencies
- The Platform Fee has been accounted for (if you’re using Flex Pricing).
Understand: The RallyUp Campaign Pricing Options
- The Pledge or GivingStream management fee has been accounted for (if you’re using a Donor Advised Fund).
- Participant registration fees have been accounted for.
- Your A-thon has been finalized.
How-to: Log A-Thon Activity and Calculate Progress
What articles should I read if I want to know more about processing fees?
Understand: Debit and Credit Card Processing Fees
How-to: Pass Campaign and Donation Page Fees on to Donors
Frequently Asked Questions
Does the amount shown on my Campaign Page include fees?
No, the amount displayed on your Campaign Page shows the total donations received before any processing fees, Platform Fees, or other deductions are subtracted. Your final payout will be less after these fees are calculated.
What fees are deducted from the amount raised?
Common deductions include credit card processing fees, Platform Fees (if using Flex pricing), international transaction fees, and Donor Advised Fund management fees. The specific fees depend on your pricing plan and payment methods used.
How do I find my actual payout amount after fees?
Check your RallyUp reports and Stripe account for detailed breakdowns of fees and net amounts. These reports show the exact amount you’ll receive after all fees and deductions are applied to your total raised.
Why is my Stripe balance different from my Campaign Page total?
Your Campaign Page displays gross donations before fees, while Stripe shows net amounts after processing fees are deducted. Voided donations, refunds, and offline donations may also create differences between these totals.
Do offline donations affect the amount shown on my Campaign Page?
Yes, offline donations you manually add to RallyUp will appear in your Campaign Page total and reports. Make sure all offline donations are properly entered to ensure accurate fundraising totals across all platforms.