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Donor Management

Donor Management

What Are Donor Comments and How Do They Boost Engagement?

Donor comments let supporters share messages with their contributions, creating social proof that encourages more giving. Learn how to enable,...

How-to: Update or Cancel Your Recurring Donation

Modify or delete your recurring donation from your RallyUp account.

Understand: Donor Profiles

Learn about your donors by viewing their data in one location.

How-to: Log A-Thon or Peer-to-Peer Activity as a Participant

Enter your A-Thon or Peer-to-Peer activity to keep track of your progress.

How-to: View and Resend Emails (Donor Profiles)

View any emails you send and resend them to donors whenever you need.

How-to: Find and Share the Link for Your Personal Fundraising Page

Share your Personal Fundraising Page with friends and family to spread the word and attract donors.

How-to: Save a Card to Your RallyUp Account

Save a debit or credit card to your RallyUp account for easy checkout.

How-to: Customize the Link to Your Peer-to-Peer or A-Thon Personal Fundraising Page

Edit the link to a Personal or Team Fundraising Page so it's easier to remember and share.

Understand: Receipts vs. Transaction Confirmations

Learn how receipts differ from transaction confirmations based on the information they contain.

How-to: Edit Your Participant or Team Fundraising Goal

Learn how to change your fundraising goal to suit your evolving needs.

How-to: Find Your Participant or Team Dashboard

Quickly access your Participant or Team Dashboard and find important information.

How-to: Make Changes to Your Donation

Edit a donation, view or print your receipt, find entry numbers, and update your personal information after a transaction is made.

How-to: Update Donor Information for Completed Transactions

Edit donor information for a contribution after the transaction has already been made.

How-to: View and Resend Receipts

View the receipts for any donations and resend them to donors who request them.

How-to: Edit Donor Comments

Manage your Donor Feed by editing or removing the comments left by donors.

Insights: What to Do If a Donor Doesn’t Receive a Receipt

Troubleshoot common issues that may prevent donors from receiving their email receipt.

How-to: Increase Your Auction Bid

Update your bid whenever you're outbid.

How-to: Email All Donors

Easily send a mass email to all of your donors whenever you need.