Understand: Complete My Campaign - RallyUp

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Understand: Complete My Campaign

Started a Campaign but didn’t finish it? Let RallyUp’s team pick up where you left off — free, in 1–2 business days.

Complete My Campaign is a free RallyUp service where a team member finishes a Campaign draft you’ve already started — handling branding, your description, organization profile, and Component setup — while you stay in control of what changes.

Not yet ready to submit a request? Check out our demo Campaigns here: https://rallyup.com/demos/.  

If you need help planning instead, you can schedule a short chat with one of our account executives. 

What Is Complete My Campaign?

Complete My Campaign is a free Done-for-You service where a real member of RallyUp’s team finishes setting up a Campaign draft you’ve already started. Instead of going back and forth on the parts of setup you haven’t gotten to, you can hand those off — while telling RallyUp exactly what to leave alone. Once your Campaign is complete, you’ll receive an email notification so you can log in, review everything, test it, and publish when you’re ready.

When you submit a request, you’ll be able to specify which parts of your draft you’d like RallyUp to work on and which parts you’d like kept as-is. The more information you provide, the better RallyUp can customize your Campaign to meet your needs. If they have any questions, RallyUp will reach out via email for clarification.  

What RallyUp Can Do

  • Set up the main fundraising Component and add the first item (e.g., set up your Auction and add the first Auction item for you) 
  • Set up additional Components (if any) and add placeholder items for each that you can update later 
  • Write a compelling Campaign description and headline 
  • Write your organization profile 
  • Brand your account with logos and colors that match your website 
  • Add your social media links to your page (if any) 
  • Add a banner image, either created by us or using assets you provide 
  • Add a progress bar for your fundraising goal (if you have a goal)

What You Do 

  • Review everything RallyUp completed and update any text or images you want to change 
  • Add any additional items (Raffle prizes, Auction items, etc.) if needed 
  • Upload your Participant or Team list, if your Campaign uses Peer-to-Peer
  • Launch your Campaign when you’re ready
  • After launch, update your Campaign as often as you need (see How-to: Update Your Campaign After Publishing to learn what changes you can make after going live)

Before You Submit a Request

Complete My Campaign finishes a draft — it doesn’t create one. Before you submit a request, make sure you’ve already started building your Campaign and it’s saved in Draft status. If you haven’t started a Campaign yet, Create My Campaign builds one for you from scratch instead.

💡 Tip: If your Campaign is already fully set up and you just want a second opinion before you go live, Optimize My Campaign is a better fit — a fundraising expert reviews your finished draft and sends you suggestions, rather than finishing the setup for you.

How Do I Submit a Complete My Campaign Request?

You can start a Complete My Campaign request from the Resource Center:

  1. Click on the Get Help tab on the far right of your screen.
  2. Select Complete My Campaign.
  3. Answer the guided questions in the request form. Each question builds on your previous answer, walking you through what you’d like RallyUp to work on and what you’d like kept as-is.
  4. Submit your request, which opens a chat. Send a quick message to confirm your submission.

✓ Result: RallyUp’s team receives your request and begins completing your Campaign based on your answers.

What Happens After I Submit My Request?

After you submit your request, here’s what to expect:

  1. RallyUp’s team receives your request, and it’s assigned to a team member.
  2. Your Campaign is completed based on the areas you selected and the details you provided. This typically takes 1–2 business days. If they have questions, RallyUp will follow up in the chat or by the email address on your account, so keep an eye on both.
  3. You receive an email notification when your Campaign is ready to review.
  4. You log in, review everything, add anything you’re still responsible for — like remaining items or your participant list — and publish when you’re ready.

If you don’t receive an email within 3 business days, check your spam or junk folder. If you still can’t find it, contact RallyUp support and reference your Complete My Campaign request.

What Should I Do While I Wait?

You don’t need to take any action while your Campaign is being completed — there’s no need to make changes yourself in the meantime, since RallyUp is working from the answers you already submitted. While you wait, you can:

  • Gather additional content. Collect images, item descriptions, sponsor logos, or any other materials you want to add once the Campaign is ready. 
  • Review related articles. Get familiar with how Campaigns work so you are ready to review and customize yours when it arrives. 
  • Compile your Participant or Team list, if your Campaign uses Peer-to-Peer.

What Can I Do Once My Campaign Is Complete?

Once you receive the email notification, log into RallyUp and review everything. You can make as many changes as you need before publishing:

  • Edit Campaign settings. Update your Campaign name, fundraising goal, dates, and event details at any time.
  • Add or edit items. Upload additional, edit existing ones, or remove any that no longer apply.
  • Upload Participants or Teams, if your Campaign uses Peer-to-Peer.
  • Preview your Campaign page. See exactly how your Campaign will look to donors and guests before you go live.

Nothing is published until you choose to go live, so take your time reviewing and customizing.

Frequently Asked Questions

Is Complete My Campaign free?

Yes. Complete My Campaign is included at no additional cost on every RallyUp plan.

Is Complete My Campaign handled by a person or an automated system?

Complete My Campaign is handled by a real member of RallyUp’s team — not a bot or automated process. RallyUp’s support is free, with human fundraising experts on every plan; a team member personally works through your request based on the answers you provide.

What’s the difference between Complete My Campaign and Create My Campaign?

Create My Campaign builds a brand-new Campaign for you from scratch. Complete My Campaign finishes a Campaign you’ve already started — you tell RallyUp which parts of your existing draft to work on and which to leave alone.

What’s the difference between Complete My Campaign and Optimize My Campaign?

Optimize My Campaign reviews a finished draft and sends you a list of suggestions to implement yourself. Complete My Campaign actually finishes the remaining setup on your draft for you.

Can I still make changes after RallyUp completes my Campaign?

Yes. As long as your Campaign is still in Draft, you can review and edit anything before you publish.

How long does it take?

Most requests are completed within 1–2 business days. You’ll receive an email notification when your Campaign is ready to review.

What if I don’t hear back?

Check your spam or junk folder first. If you still don’t see it after 3 business days, contact RallyUp support and reference your Complete My Campaign request so the team can follow up.

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