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Insights: Peer-to-Peer FAQs

Ready-to-use FAQ copy you can add to your Campaign Page to answer common Participant and donor questions before they need to ask.

Peer-to-Peer Campaigns involve more moving parts than other fundraiser types — registration, Personal Fundraising Pages, Teams, donation crediting, and more. Participants and donors often have questions about how all of it works, and those questions tend to land in your inbox.

Adding an FAQ section to your Campaign Page is one of the most effective ways to reduce that back-and-forth. The templates below cover the questions your Participants and donors are most likely to ask. Copy, customize as needed, and paste them directly into your Campaign Page FAQ section.

Why Add FAQs to Your Peer-to-Peer Campaign Page?

Peer-to-Peer Campaigns can look different from one organization to the next — registration may be public or private, Teams may or may not be enabled, the Participant Center may have a custom name, and the fundraising activity itself can take many forms. That variety is what makes Peer-to-Peer so flexible, but it also means your supporters can’t always predict what to expect.

An FAQ section answers the most common questions right on your Campaign Page, at the moment a Participant or donor needs the answer most. This reduces the number of direct questions your team receives, helps supporters move forward confidently, and creates a better overall experience for everyone involved.

💡 Tip: You don’t need to include every FAQ template below. Review the list and add only the questions that are relevant to how your specific Campaign is set up. If your Campaign doesn’t use Teams, for example, the Team-related FAQs won’t apply.

How do I add FAQs to my Campaign Page?

For step-by-step instructions on adding an FAQ section to your Campaign Page, see:

How-to: Add FAQs to Your Campaign Page

Once you’ve set up your FAQ section, you can add as many questions as you like. The templates in the next section are formatted as question-and-answer pairs — copy each one directly into your FAQ fields and adjust the wording to match your Campaign’s specific setup. Additionally, you can add the Articles for Donors listed at the end of this article to your FAQs to give donors further guidance.

📝 Note: RallyUp allows you to customize the terminology used throughout your Campaign, including words like “Participant,” “Team,” and “Participant Center.” If you’ve renamed these in your Campaign settings, update the FAQ templates below to match before publishing. See How-to: Rename Your Participant Center and How-to: Customize Campaign and Component Terminology for more.

FAQ Templates

Each template below includes the suggested question and answer, plus a brief note for organizers explaining why the question is commonly asked and where you may need to customize the answer for your specific Campaign.

How do I sign up to participate?

Suggested FAQ text:

Q: How do I sign up to participate?

A: Visit our [Participant Center] and select a registration option to sign up. You’ll be asked to create a RallyUp account (or log in if you already have one) to complete your registration.

Organizer note: This is typically the first question new Participants have. If your Campaign uses private registration — meaning you add Participants manually rather than allowing open sign-ups — replace this answer with instructions on how supporters should contact you to be added. See Understand: Public vs. Private Registration for more on how these options differ. Replace “[Participant Center]” with the name you’ve given your Participant Center, if you’ve customized it.

How do I invite someone to join my Team?

Suggested FAQ text:

Q: How do I invite someone to join my Team?

A: Log in to your RallyUp account and go to your Participant Dashboard. From there, you’ll find an option to invite people to join your Team by email. They’ll receive an invitation with instructions to register.

Organizer note: Include this FAQ if your Campaign enables Teams and allows Participants to invite others. If you’ve set a limit on how many people can join a Team, you may want to mention that limit here so supporters aren’t surprised if registration is unavailable. See How-to: Limit the Number of Participants That Can Join a Team and How-to: Invite People to Join Your Fundraising Team.

How do I track my fundraising progress?

Suggested FAQ text:

Q: How do I track my fundraising progress?

A: Log in to your RallyUp account and go to My Account > My Participants to access your Participant Dashboard. Your Dashboard shows how much you’ve raised, a list of your donors, and links to share your Personal Fundraising Page.

Organizer note: The Dashboard is automatically created for every Participant, but they need a RallyUp account to access it — which requires providing an email address during registration. If your Campaign doesn’t require an email, Participants won’t have Dashboard access. See Understand: Peer-to-Peer and A-Thon Participant and Team Dashboards for full details on what the Dashboard includes.

How do I log my fundraising activity?

Suggested FAQ text:

Q: How do I log my fundraising activity?

A: Log in to your RallyUp account and go to your Participant Dashboard. You’ll find an option to log your activity there. If you don’t see this option, contact us and we can log it on your behalf.

Organizer note: Activity logging applies to A-Thon Campaigns (where Participants log units of a specific activity, such as laps or miles). If your Campaign doesn’t include an A-Thon, skip this FAQ. If it does, update the answer to describe specifically what Participants should be logging — for example, “log the number of laps you’ve completed” rather than just “log your activity.” You might also consider adding a link to this article: How-to: Log A-Thon or Peer-to-Peer Activity as a Participant.

How do I edit my Personal Fundraising Page?

Suggested FAQ text:

Q: How do I edit my Personal Fundraising Page?

A: Log in to your RallyUp account and go to My Account > My Participants, then click your name to access your Dashboard. From there, click the link to your Personal Fundraising Page, and you’ll see an option to edit it. You can update your page’s title, description, goal, and images to make it your own.

Organizer note: Personal Fundraising Pages are an optional feature — include this FAQ only if you’ve enabled them for your Campaign. See What Are Personal Fundraising Pages? Participant & Team Pages Explained and How-to: Edit Peer-to-Peer and A-Thon Fundraising Pages for more.

How do I share my Personal Fundraising Page?

Suggested FAQ text:

Q: How do I share my Personal Fundraising Page?

A: Go to your Participant Dashboard and find the sharing links in your Dashboard. You can share directly to Facebook, X, or copy the link to send anywhere — in a text message, email, or on any social media platform.

Organizer note: Include this FAQ if Personal Fundraising Pages are enabled. Participants often don’t realize how easy it is to share their page, and a well-shared page can significantly increase the funds they raise. You may also want to add encouragement here — for example: “The more you share, the more you raise!” You could also add a link to the following article, which contains more detailed instructions: How-to: Find and Share the Link for Your Personal Fundraising Page.

How do I credit a Participant or Team for my donation?

Suggested FAQ text:

Q: How do I credit a Participant or Team for my donation?

A: During checkout, you’ll see an option to select a Participant or Team to receive credit for your donation. Use the dropdown to search by name and select the person or Team you’d like to support. Crediting a Participant ensures their fundraising total reflects your gift — it doesn’t change where the funds go.

Organizer note: This is one of the most common donor questions in Peer-to-Peer Campaigns, especially from donors who were sent to the Campaign by a specific Participant and want to make sure that person gets credit. The final sentence — clarifying that crediting someone doesn’t affect the destination of the funds — is worth including, as donors sometimes worry their donation won’t reach the organization.

What do I do if the Participant or Team I want to credit isn’t listed in the dropdown?

Suggested FAQ text:

Q: What do I do if the Participant or Team I want to credit isn’t listed in the dropdown?

A: If you don’t see the Participant or Team you’re looking for, you can type their name into the field directly. If write-in names are enabled, your donation will still be counted — the organizer will manually credit the right person after reviewing your donation. If you’re not able to write in a name, please contact us and we’ll make sure your donation is credited correctly.

Organizer note: Whether donors can write in a name depends on your Campaign settings. If you’ve enabled write-in donations (the default), include the first part of this answer. If you’ve disabled write-in donations, adjust accordingly. Keep in mind that write-in donations require manual follow-up from you to credit the right Participant. See How-to: Credit a Write-in Donation for more on how write-in donations work.

I forgot to credit a Participant. Can I update my donation?

Suggested FAQ text:

Q: I forgot to credit a Participant when I donated. Can that be updated?

A: Yes — contact us with your name, donation amount, and the name of the Participant or Team you’d like to receive credit, and we’ll update your donation for you.

Organizer note: Donors do occasionally forget to select a Participant at checkout, or realize afterward they credited the wrong person. As an organizer, you can update donation credits manually from your Campaign Management Menu. Including this FAQ and providing clear contact instructions gives donors an easy path to resolution and helps ensure your Participants get accurate credit for the support they drove. For steps on how to make the update yourself, see How-to: Edit Who Is Credited for a Peer-to-Peer Donation.

Can I credit more than one Participant for my donation?

Suggested FAQ text:

Q: Can I credit more than one Participant for my donation?

A: Yes! During checkout, select the first Participant or Team you’d like to credit from the dropdown, then select Enter another to add a second — and repeat as many times as you like. Each Participant or Team you add will receive credit for your donation.

Organizer note: This is a pleasant surprise for donors who have been referred by more than one person and want to make sure everyone gets recognized. It’s worth including this FAQ proactively, since the multi-credit option isn’t obvious to first-time donors and they may assume it isn’t possible.

Additional Knowledge Base Articles

Articles for Organizers

Articles for Donors

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