Find out why there may be a delay in receiving your nonprofit discount from Stripe.
Stripe offers a discounted fee for eligible nonprofit organizations. You can contact them directly at nonprofit@stripe.com to see if your organization qualifies. Stripe processes these requests once a week, so it may take a few days for them to respond. If you experience delays, it may be due to high request volumes. We suggest following up with Stripe if you haven’t received a response after 3 days.
Frequently Asked Questions
Does Stripe offer discounted fees for nonprofit organizations?
Yes, Stripe offers a discounted fee for eligible nonprofit organizations. You can contact them directly at nonprofit@stripe.com to see if your organization qualifies for this discount.
How long does it take for Stripe to respond about the nonprofit discount?
Stripe processes nonprofit discount requests once a week, so it may take a few days for them to respond. If you haven’t received a response to your initial request after 3 days, we suggest following up with Stripe.
Why might there be a delay in hearing back from Stripe?
Delays can occur if Stripe is experiencing a high volume of requests. Their team processes these requests weekly, so response times may vary depending on when you submit your request and current demand.
How do I apply for the Stripe nonprofit discount?
Contact Stripe directly at nonprofit@stripe.com to inquire about their nonprofit discount program. Provide information about your organization and ask whether you qualify for reduced processing fees.
Does RallyUp handle the Stripe nonprofit discount application?
No, the nonprofit discount is managed directly by Stripe. You’ll need to contact Stripe at nonprofit@stripe.com to apply and communicate with them about your eligibility and discount status.