RallyUp
Online Fundraising for Nonprofit Organizations
- Help Center
- General Questions
General Questions
How-to: Update or Cancel Your Recurring Donation
Modify or delete your recurring donation from your RallyUp account.
How-to: Customize Campaign and Component Terminology
Customize your Campaign with unique terminology.
How-to: Enable Compact Descriptions on Your Fundraiser
Use compact descriptions to shorten the length of your Campaign Page.
How-to: Add Sponsors to Your Campaign Page
Highlight businesses or prominent people associated with your fundraiser to show your appreciation for their support.
How-to: Cancel a Campaign
Contact RallyUp's customer support team if you need to unpublish your Campaign.
Understand: Why You Haven’t Heard from Stripe about Your Nonprofit Discount
Find out why there may be a delay in receiving your nonprofit discount from Stripe.
How-to: Allow Supporters to Donate Without Making a Purchase
Let donors support your cause by giving a flat donation instead of making a purchase.
How-to: Create Custom Questions to Collect Donor Information
Collect more information from your donors by creating custom questions.
Understand: Why the Amount Raised on Your Campaign Page is Different from the Amount Received
Learn how the final amount raised is calculated when your Campaign ends.
How-to: Copy a Campaign
Save time when creating a new Campaign by copying a previous one.
Understand: Organization-Level Reports
Track fundraising data across all Campaigns and customize each report to meet your needs.
Insights: What to Do If You Can’t Log In
Troubleshoot common login issues.
Understand: Failed Transactions
Learn why transactions fail and how to view the reason for the failure.
Insights: Common Excel and Google Sheets Formatting Tips for RallyUp Reports
Use Excel and Google Sheets shortcuts to quickly gather valuable information from your RallyUp reports.
How-to: Allow Supporters to Fundraise for Your Organization
Permit a supporter to run a fundraiser for your organization while still ensuring you have complete oversight.
How-to: View and Resend Emails (Donor Profiles)
View any emails you send and resend them to donors whenever you need.
How-to: Manually Charge a Donor’s Credit Card
Manually add call-in or one-time donations to your Campaign.
How-to: Change the Link to Your Campaign Page
Customize the link to your Campaign Page to make it easier for donors to remember.
Understand: Receipts vs. Transaction Confirmations
Learn how receipts differ from transaction confirmations based on the information they contain.
How-to: Change Who Receives the Contact Organizer Emails
Customize who receives questions from donors when they use the Contact Organizer button.
Understand: Donor Comments
Let donors show their appreciation for your cause by leaving a comment with their donation.
How-to: Customize Your Campaign Page Layout
Rearrange the sections on your Campaign Page to suit your fundraising needs.
How-to: Reorder Your Campaign Items
Update the order in which your prizes, registrations, or other items are listed on your Campaign Page.
How-to: Show Someone Your Campaign Before It Starts
Share a link to your fundraiser to get feedback before going live.
How-to: Add or Hide the Campaign Countdown Timer
Display or remove the countdown timer from your Campaign Page.
Understand: Advocate Fundraising
Fundraise for an organization even if you're not directly affiliated with them.
How-to: Allow Supporters to Donate Anonymously
Learn how RallyUp protects donors' privacy by providing multiple anonymity options.
How-to: Archive a Completed or Cancelled Campaign
Hide your completed or canceled Campaigns from your account and the public by archiving them.
How-to: Add Sales Tax to Campaign Purchases
Automatically add sales tax to item purchases to comply with local laws and regulations.
How-to: Customize the Thank-You Note to Donors
Add your own thank-you message to the confirmation receipt sent to donors.
How-to: Change Your Campaign End Date
Update your Campaign end date even if your fundraiser is already live.
How-to: Change the Terminology on the Donate Button
Update the Donate button on your Campaign Page with a custom term or phrase.
Understand: “Contact Organizer” Emails
Learn about the Contact Organizer button on your Campaign Page.
How-to: Let Donors Choose How Their Donation Is Used
Create Fund options for donors to choose from.
How-to: Customize the Component Buttons on Your Campaign Page
Add custom text and images to your Fundraising Activity buttons.
How-to: Add Website Links to Your Campaign Page
Include links to your organization website or sponsor websites in your Campaign description.
Understand: What Exported Reports Look Like
Preview what your reports will look like when you export them.
Understand: Using RallyUp on Mobile
Learn how supporters can easily navigate any RallyUp Campaign on their mobile device.
How-to: See How Many People Have Visited Your Campaign Page
Track how many times your Campaign Page has been viewed.
How-to: Customize the Navigation Tabs on Your Campaign Page
Change the wording that displays on your Campaign Page navigation tabs.
Insights: Fix a Facebook Post with the Wrong Campaign Image or Title
Correct your Facebook post if it displays the wrong image or title.
How-to: Be Notified of New Transactions
Set up and disable email notifications for new payments made to your Campaign.
How-to: Edit Donor Comments
Manage your Donor Feed by editing or removing the comments left by donors.
How-to: Export Donation and Donor Reports
Export information about each donation you receive and the donors who gave them.
How-to: Delete a Campaign
Delete any of your unpublished draft Campaigns.
How-to: Make Changes to Your Donation
Edit a donation, view or print your receipt, find entry numbers, and update your personal information after a transaction is made.
Can I Use RallyUp Without Collecting Donations?
Learn why collecting donations is required to use RallyUp.
How-to: Edit the Text Shown on Donors’ Bank Statements
Customize the description shown on your supporters' bank statements.
How-to: Reset Your Password
Reset your password if you forget or misplace it.
How-to: View and Resend Receipts
View the receipts for any donations and resend them to donors who request them.
How-to: Reuse a Personalized Link from a Previous Campaign
Use the same custom link from a previous campaign for future fundraisers.
Understand: Why You’re Getting a Security Error on Your Campaign
Troubleshoot security, privacy, or SSL certificate errors.
How-to: Enter or Change Your Fundraiser Start Dates
Set or change the start dates for your Campaign and Activities to suit your needs.
How-to: Update Donor Information for Completed Transactions
Edit donor information for a contribution after the transaction has already been made.
How-to: Disable Donor Comments
Remove the ability for donors to leave a comment on your Campaign Page.
How-to: Add a Notice for Donors During Checkout
Highlight any special rules or conditions so donors can easily review important information.
How-to: Email Donors and Post Updates
Engage with your donors by sending emails and posting updates.
How-to: Create a Widget for Your Campaign or Donation Page
Add a widget for your Campaign or Donation Page on your organization website.
How-to: Add Promo Codes to Offer Discounts
Offer discounts to generate more donations.
Insights: What to Do If a Donor Doesn’t Receive a Receipt
Troubleshoot common issues that may prevent donors from receiving their email receipt.
Understand: What to Do If a Donor’s Credit Card Fails
Learn why a donor's payment may fail and how to reprocess the payment.
How-to: See How Much Each Peer-to-Peer or A-Thon Participant Has Raised
Use RallyUp reports to track your Participants' fundraising progress.
How-to: Add FAQs to Your Campaign Page
Add an FAQ section to your Campaign Page to address common questions from donors.
How-to: Add Videos to Your Campaign Page
Add video content to your Campaign Page to tell a compelling story that engages donors.
Understand: RallyUp Reports
Keep track of fundraising data with RallyUp reports.
How-to: View a List of Raffle, Sweepstakes or Auction Winners
View and export a list of winners for your Raffle, Sweepstakes, or Auction.
How-to: Delete Your Account
Learn how to delete an existing RallyUp user account.
Understand: Why a Donation May Not Appear on Your Campaign
Learn why a donation may not display immediately and how you can verify that the donation was successful.
Understand: Fund Codes
Add fund codes to Campaign transactions for accounting purposes.
How-to: Change the Name or Email Associated with Your RallyUp Account
Update your account information whenever you need.
How-to: Hide the Amount Raised from Your Fundraiser
Hide the amount your fundraiser has raised so far from public view.
How-to: Hide the List of Donors and Donations from Your Campaign Page
Protect donors' privacy by removing the Donor Feed from your Campaign Page.
How-to: Find and Share Your Campaign Link
Make it easy for donors to access your fundraiser by sharing your Campaign link.
How-to: Hide the Organization Description from Your Campaign Page
Remove your organization's logo and information from your fundraiser.
How-to: Add a Custom Section to Your Campaign Page
Customize your Campaign by adding additional sections.
How-to: Customize the Tax Receipt
Edit the tax exemption notice that appears on your donors' receipts.
How-to: Hide the Progress Bar from Your Campaign Page
Remove the progress bar from your Campaign Page so viewers won't see how close you are to your fundraising goal.
How-to: Email All Donors
Easily send a mass email to all of your donors whenever you need.
Insights: Troubleshooting Import Errors
Learn tips for correcting errors when uploading information to your Campaign.
How-to: Cancel and Refund Credit Card Charges
Cancel and refund any credit card transaction, including donations, payments, and purchases.