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Insights: A-Thon FAQs

Ready-to-use A-Thon FAQ copy you can add to your Campaign Page to answer common Participant and donor questions before they need to ask.

A-Thon Campaigns involve a workflow that’s unfamiliar to many supporters — signing up as a Participant, choosing an activity, logging progress, and pledging per unit of activity rather than making a straight donation. That unfamiliarity generates a predictable set of questions, and those questions tend to land in your inbox.

Adding an FAQ section to your Campaign Page is one of the most effective ways to answer those questions upfront. The templates below cover what your Participants and donors are most likely to ask. Copy, customize as needed, and paste them directly into your Campaign Page FAQ section.

Why Add FAQs to Your A-Thon Campaign Page?

A-Thon Campaigns can look different from one organization to the next — you may offer one activity or several, registration may be public or private, Teams may or may not be enabled, and donors can support Participants through per-unit pledges or flat donations depending on how you’ve set things up. That flexibility is powerful, but it means your supporters often can’t predict what to expect.

An FAQ section on your Campaign Page answers the most common questions at exactly the moment a Participant or donor needs the answer — right there, while they’re engaged and ready to act. This reduces the volume of direct questions your team receives, helps supporters move forward with confidence, and makes for a smoother experience all around.

💡 Tip: You don’t need to include every FAQ template below. Review the list and add only the questions that apply to how your specific Campaign is set up. If your Campaign doesn’t use Teams, for example, the Team-related FAQs won’t be relevant.

How Do I Add FAQs to My Campaign Page?

For step-by-step instructions on adding an FAQ section to your Campaign Page, see:

How-to: Add FAQs to Your Campaign Page

Once your FAQ section is set up, you can add as many questions as you like. The templates in the next section are formatted as question-and-answer pairs — copy each one directly into your FAQ fields and adjust the wording to match your Campaign’s specific setup.

📝 Note: RallyUp allows you to customize the terminology used throughout your Campaign, including words like “Participant,” “Team,” and “Participant Center.” If you’ve renamed any of these in your Campaign settings, update the FAQ templates below to match before publishing. See How-to: Rename Your Participant Center for more.

FAQ Templates

Each template below includes the suggested question and answer, plus a brief note for organizers explaining why the question is commonly asked and where you may need to customize the answer for your Campaign.

How do I sign up to participate?

Suggested FAQ text:

Q: How do I sign up to participate?

A: Visit our [Participant Center] and select a registration option to sign up. You’ll be asked to create a RallyUp account (or log in if you already have one) to complete your registration.

Organizer note: This is the first question most new Participants will have. If your Campaign uses private registration — where you add Participants manually rather than allowing open sign-ups — replace this answer with instructions on how supporters should contact you to be added. See Understand: Public vs. Private Registration for more on how these options work. Replace “[Participant Center]” with the name you’ve given yours, if you’ve customized it.

How do I choose the activity I want to participate in?

Suggested FAQ text:

Q: How do I choose the activity I want to participate in?

A: During registration, you’ll be asked to select which activity you’d like to participate in. You can only sign up for one activity, so choose the one that’s the best fit for you!

Organizer note: Include this FAQ only if your A-Thon offers more than one activity to choose from (for example, a walk-a-thon that also offers a swim option or a bike option). If your Campaign has a single activity, skip it. It’s also a good idea to list the available activities in your answer so Participants know what their options are before they reach the registration step — for example: “During registration, you’ll be asked to choose from walking, running, or cycling.”

How do I invite someone to join my Team?

Suggested FAQ text:

Q: How do I invite someone to join my Team?

A: Log in to your RallyUp account and go to your Participant Dashboard. From there, you’ll find an option to invite people to join your Team by email. They’ll receive an invitation with instructions to register.

Organizer note: Include this FAQ if your Campaign enables Teams and allows Participants to invite others. If you’ve set a limit on how many people can join a Team, mention that limit in your answer so Participants aren’t caught off guard if a spot isn’t available. See How-to: Limit the Number of Participants That Can Join a Team and How-to: Invite People to Join Your Fundraising Team.

How do I log my activity?

Suggested FAQ text:

Q: How do I log my activity?

A: Log in to your RallyUp account and go to My Account > My Participants, then click your name to access your Dashboard. From your Dashboard, select Log Activity and enter the number of [units] you’ve completed. You can log your activity multiple times — your totals will add up automatically.

Organizer note: This is one of the most important FAQs to include, since activity logging is central to how an A-Thon works and Participants who don’t log their progress won’t have their pledges calculated correctly. Replace “[units]” with the specific unit your A-Thon uses — for example, “laps,” “miles,” “pages,” or “minutes.” You may also want to indicate any deadline for logging activity. You may also want to link out to How-to: Log A-Thon or Peer-to-Peer Activity as a Participant so Participants can view full step-by-step instructions.

How do I edit my Personal Fundraising Page?

Suggested FAQ text:

Q: How do I edit my Personal Fundraising Page?

A: Log in to your RallyUp account and go to My Account > My Participants, then click your name to access your Dashboard. From there, click the link to your Personal Fundraising Page, and you’ll see an option to edit it. You can update your page’s title, description, goal, and images to make it your own.

Organizer note: Personal Fundraising Pages are an optional feature — include this FAQ only if you’ve enabled them for your Campaign. A personalized page gives Participants a stronger tool to share with their networks and can meaningfully increase the funds they raise. See What Are Personal Fundraising Pages? Participant & Team Pages Explained and How-to: Edit Peer-to-Peer and A-Thon Fundraising Pages.

How do I share my Personal Fundraising Page?

Suggested FAQ text:

Q: How do I share my Personal Fundraising Page?

A: Go to your Participant Dashboard and find the sharing links. You can share directly to Facebook, X, or copy the link to send anywhere — in a text, an email, or on any social media platform. The more you share, the more you can raise!

Organizer note: Include this FAQ if Personal Fundraising Pages are enabled. Many Participants don’t realize how easy it is to share their page, and sharing is one of the highest-impact actions they can take. The encouragement in the last sentence is intentional — a small nudge toward sharing can make a real difference in results. You could also add a link to the following article, which contains more detailed instructions: How-to: Find and Share the Link for Your Personal Fundraising Page.

How do I pledge to support a Participant or Team?

Suggested FAQ text:

Q: How do I pledge to support a Participant or Team?

A: Click on the [Participant] or [Team] tab below the Campaign Page banner and find the Participant or Team you’d like to support. You can choose to pledge a set amount for each [unit] they complete — for example, $5 per mile — or make a flat donation if you prefer. Enter your pledge or donation amount, select the Participant or Team you’re supporting, and complete checkout. Your card won’t be charged until after the Campaign ends and activity totals are finalized.

Organizer note: This is the core donor question for any A-Thon. Replace “[Participant]”, “[Team]”, and “[unit]” with your chosen terminology. If your Campaign only accepts flat donations (not per-unit pledges), simplify this answer accordingly. See Understand: Charity A-Thons for more on how the pledge model works.

When will I be charged for my pledge?

Suggested FAQ text:

Q: When will I be charged for my pledge?

A: Pledges are not charged right away. Once the A-Thon ends and all Participants have logged their final activity totals, we’ll finalize the Campaign and process charges at that point. You’ll receive a receipt by email when your pledge is charged.

Organizer note: This is one of the most common questions from first-time A-Thon donors, since the delayed charge model is different from a standard donation. Including it proactively prevents confusion and reduces the chance of a donor disputing a charge they’ve forgotten about. If your Campaign has a specific finalization deadline or a known timeline for when charges will be processed, add that detail here — it makes the answer more reassuring and sets clearer expectations.

What do I do if I can’t find the Participant or Team I want to support?

Suggested FAQ text (write-in donations enabled):

Q: What do I do if I can’t find the Participant or Team I want to support?

A: If you don’t see the Participant or Team you’re looking for, select “Can’t find the [Participant/Team] you’re looking for?” and type their name into the field directly. Your donation will still go through — we’ll make sure it’s credited to the right person after reviewing your submission.

Suggested FAQ text (write-in donations disabled):

Q: What do I do if I can’t find the Participant or Team I want to support?

A: If you don’t see the person or Team you’re looking for, please contact us before completing your donation. It’s possible they haven’t registered yet, or their name may appear slightly differently in the list. We’ll help make sure your support reaches the right person.

Organizer note: Which version of this answer you use depends on your Campaign settings. Write-in donations are enabled by default, which allows donors to type in a name that isn’t listed — but those write-ins require you to manually credit the correct Participant afterward. If you’ve disabled write-in donations, donors can only select from the registered list, so the second version applies. Use your preferred contact method (the Contact Organizer button, email, a contact form link, etc.) in place of “contact us.” Whichever setting you use, this FAQ is worth including — a donor who can’t find the person they’re looking for will otherwise abandon checkout out of uncertainty.

Can I pledge to support more than one Participant or Team?

Suggested FAQ text:

Q: Can I pledge to support more than one Participant or Team?

A: Yes! You can add pledges or donations for multiple Participants or Teams to your cart and check out all at once. Just add your first pledge, then return to the Campaign Page to add another — repeat for as many people as you’d like to support, then complete checkout when you’re done.

Organizer note: This is a common question from donors who have friends or family members all participating in the same A-Thon. The multi-item cart makes it straightforward, and mentioning it explicitly in your FAQs may actually encourage donors to support more than one Participant when they otherwise wouldn’t have thought to.

Do I have to make a pledge, or can I give a flat donation?

Suggested FAQ text:

Q: Do I have to make a pledge, or can I give a flat donation?

A: You can do either! When you go to support a Participant, you’ll have the option to pledge a per-[unit] amount or make a flat one-time donation — whichever works best for you.

Organizer note: Whether donors can choose between pledges and flat donations depends on your Campaign settings. If your Campaign only accepts one type, update this answer to reflect that — for example: “Our A-Thon only accepts flat donations” or “Our A-Thon only accepts per-unit pledges.” If both options are available, the template above works as written. Replace “[unit]” with your specific activity unit.

Can I change my donation from a pledge to a flat donation, or vice versa?

Suggested FAQ text:

Q: Can I change my donation from a pledge to a flat donation, or vice versa?

A: Once a pledge or donation has been submitted, it can’t be converted to a different type. If you need to make a change, please contact us — we can cancel your original pledge or donation and you can resubmit using the type you prefer.

Organizer note: This question comes up when a donor accidentally selects the wrong donation type at checkout. The answer is accurate as written — there’s no self-serve way to convert a pledge to a flat donation or vice versa, so the resolution requires you to cancel the original and have the donor resubmit. Add your preferred contact method so donors know how to reach you quickly. The sooner this is resolved, the less confusion arises when it comes time to charge pledges.

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