Resolve the “Something went wrong. Try again in a moment.” error and get back to managing your fundraising.
When you see “Something went wrong. Try again in a moment.” in RallyUp, it means a temporary interruption occurred between your browser and our servers. This message is not a sign of a problem with your account or your data — it is a general-purpose error that most users resolve in under a minute. This article walks you through the most common causes and how to fix each one.
Why am I seeing a “Something went wrong” error?
This message appears when RallyUp encounters an unexpected problem while processing a request. It can be triggered by several different conditions, including a stale browser session, a cached file conflict, a browser extension blocking part of the page, or a brief interruption on our servers.
Because this error has more than one possible cause, the fastest way to resolve it is to work through the steps in the next section from top to bottom.
How do I fix the “Something went wrong” error?
Start with the quickest fixes first. Most users resolve this error at step one or two.
- Wait 30 seconds, then reload the page by pressing Ctrl+R on Windows or Cmd+R on Mac.
- Close your browser tab and open RallyUp in a new tab.
- Log out of your account using the Account menu in the top-right corner of the page, then log back in.
- If the error persists after these steps, continue to the sections below.
How do I clear my browser cache and cookies?
A corrupted cache or an outdated cookie can prevent RallyUp from loading correctly. Clearing your browser data resolves this in most cases.
In Google Chrome:
- Click the three-dot menu in the top-right corner of your browser window and select Settings.
- Click Privacy and security, then select Delete browsing data.
- Set the time range to All time.
- Check Cached images and files and Cookies and other site data.
- Click Delete data, then reopen RallyUp and try your action again.
In Mozilla Firefox:
- Click the hamburger menu in the top-right corner and select Settings.
- Click Privacy & Security.
- Under Browsing data, click Clear browsing data.
- Set the time range to All time.
- Check Cookies and site data and Temporary cached files and pages.
- Click Clear, then reopen RallyUp and try your action again.
In Microsoft Edge:
- Click the three-dot menu in the top-right corner and select Settings.
- Click Privacy, search, and services.
- Select Clear browsing data, then click Choose what to clear.
- Set the time range to All time.
- Check Cookies and other site data and Cached images and files.
- Click Clear now, then reopen RallyUp and try your action again.
How do I check whether a browser extension is causing the error?
Some browser extensions — particularly ad blockers, privacy shields, and script blockers — can interfere with how RallyUp loads. To check whether an extension is the cause:
- Open a new Private or Incognito window. In Chrome or Edge, press Ctrl+Shift+N. In Firefox, press Ctrl+Shift+P.
- Navigate to RallyUp and repeat the action that produced the error.
- If the error does not appear in private mode, a browser extension in your regular window is likely the cause.
- Return to your regular window, open your browser’s extensions menu, and disable extensions one at a time until the error stops appearing.
How do I check whether there is a RallyUp service interruption?
If the steps above do not resolve the error, check whether RallyUp is experiencing a broader issue.
- Open a new browser tab and navigate to the RallyUp status page..
- Review the current status for any active incidents or degraded services.
- If an incident is listed, the engineering team is already working on a fix. Wait until the incident is marked as resolved, then try again.
What should I do if the error keeps coming back?
If you have worked through all the steps above and the error continues, contact the RallyUp support team through the Help menu inside your account. Include the following details to help the team diagnose the issue quickly:
- The page or action where the error appears (for example, “saving a campaign” or “opening a constituent record”)
- The browser name and version you are using
- The steps you already tried from this article
- A screenshot of the error message
Frequently Asked Questions
Will I lose the data I entered before the error appeared?
In most cases, no. RallyUp preserves many fields as you work, and data you entered before the error often remains when you reload the page. After reloading, check the relevant record — such as your Campaign, constituent, or gift — to confirm your information was saved before re-entering anything.
Why does this error appear on one page but not the rest of RallyUp?
An error that appears consistently on a single page is more likely related to a data or configuration issue with that specific record, rather than a general browser or network problem. Try the steps in this article first. If the error continues on that page only, contact support and share the URL of the page where it appears.
How do I know whether the issue is on RallyUp’s side or mine?
Visit status.rallyup.com to check for active incidents. If no incident is listed and the error persists for more than 30 minutes after you have tried the steps in this article, contact support so the team can investigate your specific account.
Could my internet connection be causing this error?
Yes. A slow or unstable connection can cause requests to time out before RallyUp can complete them, which triggers this error. To rule out a network issue, try switching to a different network — for example, from Wi-Fi to a wired connection, or from your office network to a mobile hotspot — and see whether the error still appears.
Which browsers does RallyUp support?
RallyUp works best on the current and previous major versions of Google Chrome, Mozilla Firefox, and Microsoft Edge. Safari is supported but may occasionally behave differently on certain features. Internet Explorer is not supported.