Contact RallyUp’s customer support team if you need to unpublish your Campaign.
If you need to cancel your fundraiser, get in touch with our customer support team via chat (located in the lower right corner of the screen). Before canceling, consider contacting your donors first—they may want you to keep their donations despite the Campaign cancellation. You can also consider postponing or freezing your Campaign instead of canceling it altogether.
Can I end my Campaign early instead of canceling it?
If you simply need to end your Campaign earlier than planned, you may be able to change your end date in Campaign Setup:
How-to: Change Your Campaign End Date
Note that if you’re running a Sweepstakes, you won’t be able to change the end date after the Sweepstakes goes live. If you’re running a Raffle, you should consult your legal team before changing your end date to ensure your Raffle remains compliant with local regulations.
How do I cancel my Campaign?
To cancel your Campaign, contact RallyUp’s customer support team through the chat feature located in the lower right corner of your screen. Our team will help you unpublish your Campaign and guide you through any necessary steps.
Note that once a Campaign is canceled, you cannot restart it. If you need to run the same Campaign later, you can create a new one by copying your Campaign or starting fresh.
Frequently Asked Questions
Can I restart my Campaign after canceling it?
No, once a Campaign is canceled, you cannot restart it. However, you can create a new Campaign by copying your canceled Campaign or starting a new one. Learn how in our guide on how to copy a Campaign.
Should I contact donors before canceling my Campaign?
Yes, contact your donors before issuing any refunds. Your supporters may want you to keep their donations despite the Campaign cancellation, so let them know about your plans and ask their preference.
What should I do if I need to cancel a Raffle or Sweepstakes?
Contact RallyUp’s customer support team to ensure you comply with all legal requirements and RallyUp’s Terms of Service when canceling a Raffle or Sweepstakes Campaign.
Can I postpone my Campaign instead of canceling it?
Yes, consider postponing or freezing your Campaign instead of canceling it altogether. You can always change your Campaign dates as long as your Campaign is still running, which gives you more flexibility than permanently canceling.
How do I contact RallyUp’s customer support team?
You can reach our customer support team via the chat feature located in the lower right corner of your screen. Our team is available to help you with Campaign cancellation and any other questions.