Add a shipping charge to each Storefront item purchase to offset fundraising costs.
Running a Storefront may involve shipping the items sold to your donors, which will incur shipping costs. RallyUp allows you to offset these costs by adding a flat shipping charge that will be automatically added to each donor’s total purchase, regardless of how many items they buy.
Note that RallyUp applies a single flat shipping charge per transaction – you cannot set variable shipping costs based on item size, weight, or destination. Additionally, shipping charges are not available for Advocate or Corporate Social Responsibility Campaigns.
How do I add a shipping charge to Storefront items?
- Go to Account Navigation in the left menu and select Campaigns.
- If you have chosen a list view, click on the Campaign title. If you have chosen a grid view, click on the Campaign image.
- Select Campaign Setup.
- Go to Storefront in the timeline at the top.
- Scroll down to Optional settings and select Show optional settings.
- Scroll down to Do you want to add a shipping cost to item purchases?:
- Check the box and add your shipping cost amount, then select Save.
How do I collect and require shipping addresses from buyers?
If you’re shipping physical items to your Storefront buyers, you’ll want to collect a mailing address at checkout. You can enable this in Campaign Setup, and make it required so buyers can’t complete a purchase without providing one.
- Go to Account Navigation in the left menu and select Campaigns.
- If you’re in list view, click the Campaign title. If you’re in grid view, click the Campaign image.
- Select Campaign Setup.
- Go to Checkout in the timeline at the top.
- Scroll down to Optional settings and select Show Optional settings.
- Scroll down to the Mailing address setting and check the box to enable it.
- To require the address, check the Required checkbox next to the Mailing address setting.
- Select Save.
Buyers will now see a mailing address field at checkout. If you enabled Required, they won’t be able to complete their purchase without filling it in.
Frequently Asked Questions
How does the shipping charge work for multiple item purchases?
The shipping charge is a flat fee automatically added to each donor’s total purchase, regardless of how many items they buy. It’s applied once per transaction, not per individual item.
Can I set different shipping costs for different items?
No, RallyUp applies a single flat shipping charge per transaction. You cannot set variable shipping costs based on item size, weight, or destination at this time.
Where do I find the shipping cost setting in my Campaign?
Go to Account Navigation in the left menu and select Campaigns, select your Campaign, then select Campaign Setup. Go to Storefront in the timeline, scroll to Optional settings, select Show optional settings, then scroll to “Do you want to add a shipping cost to item purchases?”
Can I track shipping costs in my reports?
Yes, if you add a shipping charge, you can use the View Donations report to track your shipping costs. Learn more in our guide on how to export donation and donor reports.
Are there any Campaign types where I can’t add shipping charges?
Yes, if you’re running a Campaign as an Advocate or Corporate Social Responsibility program, you won’t be able to add shipping charges to Storefront items.
Can I collect mailing addresses without charging for shipping?
Yes. Mailing address collection and shipping charges are separate settings. You can enable the mailing address field without adding a shipping charge, or add a shipping charge without collecting a mailing address. Enable each based on what your Storefront needs.
Can I make the mailing address optional instead of required?
Yes. When you enable mailing address collection, you choose whether to mark it as required or optional. If optional, buyers see the field but can still complete their purchase without filling it in.
Where do I find the mailing address setting?
Go to Account Navigation > Campaigns > select your Campaign > Campaign Setup. Go to Checkout in the timeline and scroll to the Mailing address setting.
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