1. Help Center
  2. Troubleshooting

Troubleshooting

Understand: Why You Haven’t Heard from Stripe about Your Nonprofit Discount

Find out why there may be a delay in receiving your nonprofit discount from Stripe.

Insights: What to Do If You Can’t Log In

Troubleshoot common login issues.

Understand: Why the Amount Raised on Your Campaign Page is Different from the Amount Received

Learn how the final amount raised is calculated when your Campaign ends.

Understand: Failed Transactions

Learn why transactions fail and how to view the reason for the failure.

Understand: Why You’re Getting a Security Error on Your Campaign

Troubleshoot security, privacy, or SSL certificate errors.

Understand: What to Do If a Donor’s Credit Card Fails

Learn why a donor's payment may fail and how to reprocess the payment.

Understand: Why Your Stripe or PayPal Account Status Is “Pending”

Troubleshoot your payment processing account so you can start accepting donations.