Resend receipts to Auction winners when the original receipts are lost or not received.
Why would I need to resend Auction winner receipts?
Auction winner receipts could be tax receipts if you included the item’s fair market value. Sometimes the winners will misplace the email, or it will be routed to their spam folder, depending on their email settings. If this happens, you can resend the receipt to the winner anytime.
How do I resend an Auction winner receipt
- Go to Campaigns in the left menu.
- If you have chosen a list view, click on the Campaign title. If you have selected a grid view, click on the Campaign image.
- Select View Auction Winners*.
- Hover your mouse over the line with the winner you’re looking for, and click on the three-dot menu on the right.
- Select Resend Winner Email.
- Select Resend. If you want to change the email address, enter the new address before resending:
*Terminology may differ according to Campaign settings.
Frequently Asked Questions
Are Auction winner receipts tax receipts?
Auction winner receipts can serve as tax receipts if you’ve included the item’s fair market value. The difference between the winning bid amount and the fair market value may be tax-deductible for the winner.
What should winners do if they can’t find their receipt?
Winners should first check their spam or junk email folder, as receipts sometimes get filtered there depending on email settings. If they still can’t find it, they should contact you to have the receipt resent.
Can I change the email address when resending a receipt?
Yes, you can enter a new email address before resending the receipt. This is helpful if the winner wants the receipt sent to a different email address or if their original email address was entered incorrectly.
How many times can I resend a winner receipt?
You can resend Auction winner receipts as many times as needed. There’s no limit to how often you can resend receipts to winners who need them.
When should I add fair market value to Auction receipts?
You should add fair market value to Auction receipts if winners may want to claim a tax deduction. Learn more here: How-to: Add ‘Fair Market Value’ to Auction Winners’ Receipts.