Add your own thank-you message to the confirmation receipt sent to donors.
Each donor receives a confirmation email after making a successful donation, which includes a thank-you message from you. RallyUp automatically provides a default message, but customizing this note is a great way to let donors know they’re appreciated, explain how their donation will be used, and share any other important information.
How do I customize the thank-you message to donors?
- Go to Account Navigation in the left menu and select Campaigns.
- If you have chosen a list view, click on the Campaign title. If you have chosen a grid view, click on the Campaign image.
- Select Campaign Setup.
- Go to Checkout in the timeline at the top.
- Scroll down to Optional settings and select Show optional settings.
- Scroll down to Customize the “thank you” wording that displays in donor receipts and confirmation emails and enter your message:
You can use the merge fields {FirstName}, {LastName}, and {Organization Name} to personalize each email.
- Select Save.
Frequently Asked Questions
Why should I customize the thank-you message?
Customizing your thank-you message helps build stronger relationships with donors by showing appreciation, explaining how their donation will be used, and sharing important information about your organization or Campaign.
Can I personalize the thank-you message for each donor?
Yes, you can use merge fields to personalize each email. Use {FirstName}, {LastName}, and {Organization Name} to automatically insert the donor’s name and your organization’s name into each message.
Where will donors see the customized thank-you message?
The customized thank-you message appears in the confirmation email donors receive after making a successful donation. It’s included in their receipt along with transaction details.
What happens if I don’t customize the thank-you message?
RallyUp automatically provides a default thank-you message in donor receipts. While functional, customizing the message creates a more personal connection with your donors.
Can I change the thank-you message after my Campaign is live?
Yes, you can update your thank-you message at any time, even after your Campaign is live. New donations will receive the updated message, but previous receipts won’t change.