Ensure that your Apple device settings will allow you to share your screen.
If you’re using an Apple device to run your Livestream, you may need to confirm that your permission settings will allow you to share your screen with your viewers.
How do I enable screen sharing on my Apple device?
- Open System Preferences on your Apple device.
- Select Privacy & Security.
- Scroll down to Screen Recording and select it.
- Your web browser or desktop app should be checked. If not, select the lock on the bottom left side of your window to make changes.
- Enter your password.
- Check the box next to your web browser or desktop app and select the lock again to save.
- Refresh your web browser. You should now be able to share your screen.
Does this apply to Windows and Chromebook devices?
These instructions only apply to Apple users. If you’re using a Windows or Chromebook device, speak to our customer success team by emailing success@rallyup.com or by logging into your account and clicking on the purple chat bubble in the bottom right corner of your screen.
Frequently Asked Questions
Why can’t I share my screen during a RallyUp Livestream on my Mac?
Your Mac’s privacy settings may be blocking screen recording permissions for your browser or app. You need to enable Screen Recording permissions in System Preferences under Privacy & Security for your specific browser or desktop app.
Where do I find Screen Recording settings on my Apple device?
Open System Preferences, select Privacy & Security, then scroll down to Screen Recording. This is where you can grant permission for your web browser or desktop app to share your screen during livestreams.
Do I need to restart my browser after changing screen sharing permissions?
Yes, after enabling Screen Recording permissions in your Apple device settings, you should refresh or restart your web browser. This ensures the new permissions take effect and allows screen sharing to work properly.
Can I use RallyUp Livestream screen sharing on an iPad or iPhone?
This article specifically addresses Mac computers. RallyUp highly recommends using a desktop or laptop computer if you’re a Livestream presenter. Audience members can watch your Livestream from any device.
Understand: Browsers and Devices That Support Livestreaming
What should I do if screen sharing still doesn’t work after updating permissions?
Make sure you’ve checked the box next to your specific browser (Chrome, Safari, Firefox, etc.) or the RallyUp desktop app, clicked the lock to save changes, and fully refreshed your browser. If issues persist, contact RallyUp support for additional troubleshooting.