Learn how Stripe and PayPal display RallyUp fees in your payment records.
If you’re using Stripe or PayPal to collect the funds you raise on RallyUp, you can find detailed payment information in your Stripe or PayPal dashboard. Most payments will include an Application fee (Stripe) or Partner commission (PayPal). These are the donor tips or Platform Fees that go to RallyUp. Note that this terminology is set by Stripe and PayPal, and RallyUp does not have the ability to change it.
How do RallyUp fees appear in PayPal?
PayPal labels any tips or fees that go to RallyUp as a Partner commission:
If you’re using Free pricing, this will include any optional tips left by a donor during checkout (if the donor doesn’t leave a tip, there won’t be a Partner commission listed). If you’re using Flex pricing, the Partner commission will include a Platform Fee deducted from each transaction.
How do RallyUp fees appear in Stripe?
Stripe labels any tips or fees that go to RallyUp as an Application fee:
If you’re using Free pricing, this will include any optional tips left by a donor during checkout (if the donor doesn’t leave a tip, there won’t be an Application fee listed). Note that if you’re using Free pricing, the term Application fee does not mean that RallyUp has charged you for something. The tip and donation are processed in the same transaction to avoid charging donors twice, so the tip is simply sent to RallyUp after the payment is processed.
If you’re using Flex pricing, the Application fee will include the Platform Fee deducted from each transaction.
Can I pass RallyUp fees on to donors?
If you opt for Flex Pricing, you can choose to pass RallyUp and/or payment processing fees on to donors, which can increase the final amount you raise: How-to: Pass Campaign and Donation Page Fees on to Donors.
Frequently Asked Questions
What does “Application fee” mean in my Stripe dashboard?
Application fee is Stripe’s terminology for any tips or Platform Fees that go to RallyUp. With Free pricing, it represents optional donor tips. With Flex pricing, it includes the Platform Fee deducted from each transaction.
What does “Partner commission” mean in my PayPal dashboard?
Partner commission is PayPal’s terminology for any tips or Platform Fees that go to RallyUp. With Free pricing, it shows optional donor tips. With Flex pricing, it includes the Platform Fee from each transaction.
Why doesn’t my transaction show an Application fee or Partner commission?
If you’re using Free pricing and a donor doesn’t leave an optional tip during checkout, there won’t be an Application fee (Stripe) or Partner commission (PayPal) listed for that transaction.
Can RallyUp change the “Application fee” or “Partner commission” terminology?
No, this terminology is set by Stripe and PayPal, and RallyUp cannot change it. These are standard labels these payment processors use for platform fees across all applications.
Does the Application fee mean RallyUp charged me for something?
Not with Free pricing. The tip and donation are processed in one transaction to avoid charging donors twice, so the tip is simply sent to RallyUp after payment processing. With Flex pricing, it represents the Platform Fee.